Last updated: 23 October 2026

Synergy HR & Compliance is committed to protecting your personal information and respecting your privacy.

Who we are

Synergy HR & Compliance provides HR and compliance consultancy services to businesses.

You can contact us at:

Email: gill@synergyhrco.co.uk
Telephone: 01325 379 855
Website: www.synergyhrco.co.uk

What personal information we collect

We may collect personal information when you contact us, enquire about our services or work with us.

This may include:

• your name
• business name
• email address
• telephone number
• information you provide in an enquiry or contact form
• information needed to provide HR or consultancy services
• correspondence between you and Synergy HR & Compliance
• billing and payment-related information where relevant

Please avoid sending special category or other sensitive personal information through the website contact form unless it is necessary.

Information we may receive from clients or other sources

As part of providing HR and compliance consultancy services, we may receive personal information about employees, workers, job applicants, managers or other individuals from our clients.

Depending on the work involved, this may include:

• names and contact details
• employment information
• pay or contractual information
• attendance or absence information
• performance or conduct information
• grievance, disciplinary or investigation records
• information relating to workplace issues or correspondence
• health or other special category information where this is necessary for the work being undertaken

This information will usually be provided by the client organisation that has instructed Synergy HR & Compliance.

We may also receive information from professional advisers, insurers, legal advisers, publicly available sources or other relevant parties where appropriate.

Where Synergy HR & Compliance processes personal information on behalf of a client, the responsibilities of each party will be dealt with appropriately as part of the client relationship.

How we use your information

We may use your personal information to:

• respond to enquiries
• discuss or provide our services
• prepare proposals, quotations or agreements
• communicate with you about work we are carrying out
• provide HR or compliance consultancy support
• manage our business relationship with you
• manage invoices and payments
• maintain appropriate business and professional records
• meet legal, regulatory, accounting or insurance requirements
• establish, exercise or defend legal claims where necessary
• protect our legitimate business interests

Our lawful basis for using your information

Depending on the circumstances, we may process your personal information because:

• it is necessary to take steps at your request before entering into a contract
• it is necessary to perform a contract with you
• we need to comply with a legal obligation
• we have a legitimate interest in responding to enquiries, managing our business, providing our services, maintaining appropriate records and protecting our business interests
• you have given consent, where consent is the appropriate lawful basis

Where we rely on legitimate interests, we consider whether our interests are appropriate and whether they could unfairly affect your rights or interests.

Where special category personal information is processed, we will only do so where an appropriate condition under data protection law applies.

Who we may share your information with

We do not sell your personal information.

Where necessary, information may be shared with trusted service providers or professional advisers who support the operation of Synergy HR & Compliance, such as:

• website and hosting providers
• email and IT providers
• cloud storage providers
• accounting or bookkeeping providers
• insurers
• legal or other professional advisers

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.

Where a service provider processes personal information on our behalf, we will take appropriate steps to ensure suitable data protection arrangements are in place.

International transfers

Some technology, email, cloud or other service providers may process or store personal information outside the UK.

Where this occurs, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard is in place in accordance with UK data protection law.

You can contact us if you would like further information about the safeguards used for international transfers.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting, insurance or professional requirements.

The period for which information is kept will depend on factors such as:

• the nature of the information
• the purpose for which it was collected
• whether an ongoing client relationship exists
• legal or regulatory requirements
• insurance or professional record-keeping requirements
• whether information may be needed in connection with a complaint, dispute or legal claim

Enquiries that do not lead to work will not be kept indefinitely.

Where information is processed on behalf of a client, retention arrangements may also be governed by the client relationship and agreed data-processing terms.

Keeping your information secure

We take appropriate technical and organisational steps to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to those who genuinely need it for the relevant purpose.

Your rights

Depending on the circumstances, you may have the right to:

• ask for access to your personal information
• ask us to correct inaccurate information
• ask us to erase your information
• ask us to restrict how your information is used
• object to certain uses of your information
• ask for your information to be transferred in certain circumstances
• withdraw consent where we rely on consent

You also have the right to object to processing based on legitimate interests in certain circumstances.

Your rights are not absolute and may depend on the lawful basis being relied upon and the circumstances of the processing.

You can exercise your rights by contacting us at:
gill@synergyhrco.co.uk

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Further information is available from the ICO at www.ico.org.uk.

Cookies

Our website may use cookies and similar technologies.

More information can be found in our Cookie Policy.

Automated decision-making

Synergy HR & Compliance does not currently use personal information to make decisions based solely on automated processing that have legal or similarly significant effects on individuals.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time.

Any changes will be published on this page and the “Last updated” date will be amended.